Frequently asked Questions
The age and financial situation of our clients varies. All however, share that precious common goal. That is to maximise your financial potential, using your existing resources helped along by world's best practice management methods. That is exactly what we do for and with our clients, whether you are single in your 20s, young married, mid-career, mid-life, or already retired.
Irrespective of individual's circumstances, there are common questions, which are frequently asked. For your information we have provided these questions and their responses below.
If your question does not appear below, please do not hesitate to contact us.
The age and financial situation of our clients varies. All however, share that precious common goal. That is to maximise your financial potential, using your existing resources helped along by world's best practice management methods. That is exactly what we do for and with our clients, whether you are single in your 20s, young married, mid-career, mid-life, or already retired.
Irrespective of individual's circumstances, there are common questions, which are frequently asked. For your information we have provided these questions and their responses below.
If your question does not appear below, please do not hesitate to contact us.
Please click on a title bar below to open or close to display information.
Examples of normal questions our services will help you answer
When
can I retire, or feel financially
secure enough to change occupations?
Am I saving enough? How much should I be saving?
Am I managing my investments and my loans to my best possible advantage?
If I were to pass away would all of my estate end up being distributed in the way that I would like.
Can I provide for my children's education, or the education of a friend or relative?
Can I afford to care for my parent(s) or other loved one(s) in their old age?
How can I make the management of my financial affairs easier and less time consuming:
What exactly would happen to your family and loved ones if you or one of your families did not wake up in the morning?
What exactly would happen to your family and loved ones if you or one of your family was suddenly disabled?
Who do you need or want to educate, when must that occur (future generations), and do you have a clue as to what that may cost?
How and when do you see yourself retiring? What will you do then, and what will that cost, for the next 10 years, 20 years, 30 years, etc?
What do you feel are the responsibilities of your family and loved ones for your care in advanced age?
What have you done to provide for your own care, and what type of care do you want?
How important is it to you to intervene in a meaningful way in the lives of your children and their children? Do you want to do this while you are living, or as a legacy?
Are there institutions or causes about which you feel a strong bond, such that you wish to financially support them?
Am I saving enough? How much should I be saving?
Am I managing my investments and my loans to my best possible advantage?
If I were to pass away would all of my estate end up being distributed in the way that I would like.
Can I provide for my children's education, or the education of a friend or relative?
Can I afford to care for my parent(s) or other loved one(s) in their old age?
How can I make the management of my financial affairs easier and less time consuming:
What exactly would happen to your family and loved ones if you or one of your families did not wake up in the morning?
What exactly would happen to your family and loved ones if you or one of your family was suddenly disabled?
Who do you need or want to educate, when must that occur (future generations), and do you have a clue as to what that may cost?
How and when do you see yourself retiring? What will you do then, and what will that cost, for the next 10 years, 20 years, 30 years, etc?
What do you feel are the responsibilities of your family and loved ones for your care in advanced age?
What have you done to provide for your own care, and what type of care do you want?
How important is it to you to intervene in a meaningful way in the lives of your children and their children? Do you want to do this while you are living, or as a legacy?
Are there institutions or causes about which you feel a strong bond, such that you wish to financially support them?
Our Remuneration
Our
initial consultation is completely
free and without obligation. At that
meeting we will gain an understanding
of your requirements and outline the
services that we offer together with
the fees that will apply should you
then decide to engage our services.
Further consultations may then be required after which a comprehensive analysis of your needs will be completed and a written recommendation prepared and presented to you.
All fees for the preparation and implementation of our recommendations are also fully detailed in the recommendation report, and are discussed with you also during the presentation of the report
We will charge an advisory fee directly to you for the preparation and implementation of our recommendations, These fees will vary according to your individual requirements and services provided.
On placement of your investments our fee will be applied and any upfront commission received from various financial institutions from investments placed will be rebated back to you. We believe it important that our remuneration is based entirely on the service we provide and responsibility undertaken and not on the composition of your portfolio which may attract various rates of commission from various financial institution.
These fees will be calculated based on the amount invested, and may be deducted from the funds you invest or alternately charged to you and an invoice issued.
Note: slightly different arrangement will apply for any insurance business we lodge on your behalf which will be discussed with you at the consultation.
A range of ongoing services are offered to clients for ongoing investment advice strategic advice and administration services which will also be discussed with your and detailed in your report.
Further consultations may then be required after which a comprehensive analysis of your needs will be completed and a written recommendation prepared and presented to you.
All fees for the preparation and implementation of our recommendations are also fully detailed in the recommendation report, and are discussed with you also during the presentation of the report
We will charge an advisory fee directly to you for the preparation and implementation of our recommendations, These fees will vary according to your individual requirements and services provided.
On placement of your investments our fee will be applied and any upfront commission received from various financial institutions from investments placed will be rebated back to you. We believe it important that our remuneration is based entirely on the service we provide and responsibility undertaken and not on the composition of your portfolio which may attract various rates of commission from various financial institution.
These fees will be calculated based on the amount invested, and may be deducted from the funds you invest or alternately charged to you and an invoice issued.
Note: slightly different arrangement will apply for any insurance business we lodge on your behalf which will be discussed with you at the consultation.
A range of ongoing services are offered to clients for ongoing investment advice strategic advice and administration services which will also be discussed with your and detailed in your report.
Our Guarantee
While we
continually strive to ensure that our
service and strategies are of the
highest standard, we pledge that
should you at any time have any
concerns or complaints we will deal
with them in a most professional and
prompt manner.
Internal Complaints Handling Process
Our
complaints handling process
incorporates the standards set by the
Australian Securities and Investments
Commission Policy Statement 165 and
the Australian Standard on Complaints
Handling (AS4269-1995).
Whilst complaints may be made by telephone, writing or in person, we prefer the complaint to be made in writing, by either letter, facsimile or e-mail, to reduce the risk of mis-interpretation or mis-communication. To assist us investigate your concerns, please include the following information when you contact us:
• Full name, address and contact telephone number;
• Identify the product and advise your client reference or policy number;
• If possible, the contact names of the people you have been dealing with;
• Details of your concerns and your desired outcome.
Once received, we will acknowledge your complaint and notify our Licensee, WealthSure, who will designate the relevant Complaint Resolution Officer or Senior Manager to:
• Gather information to investigate your complaint and identify the possible cause(s);
• Consider the most effective course of resolution;
• Communicate and discuss our findings with you and agree to a plan of action; and
• If resolution cannot be reached, refer you to the relevant external dispute resolution scheme.
If you are not satisfied with the outcome you have the option of referring the matter to the relevant External Dispute Resolution Scheme, which may be able to assist you to resolve your complaint, but only after you have made use of our internal complaints handling process.
Whilst complaints may be made by telephone, writing or in person, we prefer the complaint to be made in writing, by either letter, facsimile or e-mail, to reduce the risk of mis-interpretation or mis-communication. To assist us investigate your concerns, please include the following information when you contact us:
• Full name, address and contact telephone number;
• Identify the product and advise your client reference or policy number;
• If possible, the contact names of the people you have been dealing with;
• Details of your concerns and your desired outcome.
Once received, we will acknowledge your complaint and notify our Licensee, WealthSure, who will designate the relevant Complaint Resolution Officer or Senior Manager to:
• Gather information to investigate your complaint and identify the possible cause(s);
• Consider the most effective course of resolution;
• Communicate and discuss our findings with you and agree to a plan of action; and
• If resolution cannot be reached, refer you to the relevant external dispute resolution scheme.
If you are not satisfied with the outcome you have the option of referring the matter to the relevant External Dispute Resolution Scheme, which may be able to assist you to resolve your complaint, but only after you have made use of our internal complaints handling process.
External Dispute Resolution Schemes
If the
complaint cannot be resolved by the
Company’s internal complaints
handling process to your
satisfaction, you may complain to the
appropriate external dispute
resolution scheme (depending on the
nature of the complaint and product).
Please note that an external dispute resolution scheme will not deal with your complaint unless you have previously made a complaint to us that has not been resolved.
The Financial Industry Complaints Service ("FICS") has been set up by the Investments and Financial Services Association ("IFSA") as an objective third party to provide free advice and assistance to consumers to help them in resolving complaints relating to members of the financial services industry, including life insurance, managed investments, some friendly societies, financial and investment advice, stock broking, and sales of financial or investment products.
FICS contact details:
Telephone:
(03) 9629 7050 or Toll Free 1800 335 405
Address:
Level 18, 31 Queen Street,
Melbourne Vic 3000
PO Box 579, Collins Street West,
Melbourne Vic 8007
Please note that an external dispute resolution scheme will not deal with your complaint unless you have previously made a complaint to us that has not been resolved.
The Financial Industry Complaints Service ("FICS") has been set up by the Investments and Financial Services Association ("IFSA") as an objective third party to provide free advice and assistance to consumers to help them in resolving complaints relating to members of the financial services industry, including life insurance, managed investments, some friendly societies, financial and investment advice, stock broking, and sales of financial or investment products.
FICS contact details:
Telephone:
(03) 9629 7050 or Toll Free 1800 335 405
Address:
Level 18, 31 Queen Street,
Melbourne Vic 3000
PO Box 579, Collins Street West,
Melbourne Vic 8007
